You are a training professional designing a customer service training session assignment help

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1. You are a training professional designing a customer service training session. Describe, in your own words, how you would use each on the nine events Gagne and Briggs define. You can pick the specific content you will be teaching.

Textbook:  Effective Training  Systems, Strategies and Practices.  Fifth Edition  P Nick Blanchard/James W Thacker 

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