writing a business case with regards to an ethical dilemma

I need to have a written Business Case Study about an ethical issue within a healthcare organization.

Background of the ethical dilemma is that a medical facility providing cosmetic services such as Botox, fiilers, etc. received a call from an Asian lady who mentioned she has just arrived from China 2 weeks ago, and this was in February where the world has started to realize the criticality of the virus COVID-19 however it was still not labeled as a pandemic by the WHO yet.

Having said that, the medical facility refused to schedule an appointment for this patient and refused to provide her with any services.

Please write a case study regarding this dilemma.

I have attached the guidelines and examples of different business case studies as an example.

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